Protecting your information

Master Connection (CH International Connection Pty Ltd trading as Master Connection, ABN 28614615379) is fully committed to protecting your personal information and privacy. We are bound by Australian Privacy Principles in the Privacy Act 1988. The Privacy Policy outlines how Master Connection manages your personal information as a customer or user of our website. All information provided to us will remain confidential.

This Privacy Policy may be updated from time to time. You should check this latest update on our website.

What personal information do we collect and hold?

Master Connection collect personal information about you to organise connections and disconnection and other services as requested by you. We primarily collect and hold personal information about you such as

• name;
• gender;
• date of birth;
• address details;
• moving date;
• contact information (telephone, mobile phone number, email address);
• identification details (driver’s licence number or passport number);
• concession card details;
• credit card or bank account details for payment or direct debit.

If you do not provide us with the Personal Information described above, we may not be able to offer you connections, services and promotions that you have requested us to do.

How do we collect your personal information?

We may collect your personal information about you from

• your registration form on our website;
• you contact our call centre or via email, post, fax;
• your representatives or person authorised by us;
• third parties such as licensed real estate agents, property managers, referral partners.

How we use your personal information?

We may disclose information about you to our related companies, service providers or third parties contracted by us to provide connections or services on our behalf.

Marketing and Privacy

We may use your Personal Information to send you marketing or promotional information from time to time. We may also send you direct marketing communications and information about our services or third party service providers offers that we consider may be of interest to you. We will only do so with your consent.

These marketing materials may be sent in various forms, including mail, SMS, fax and email. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You can opt out of receiving marketing information from us at any time by sending an email to [email protected].

Contact information

If you have any questions about our privacy practices, please contact us by email at [email protected].